Your privacy is important to us. This Privacy Policy explains how Addora (“we”, “our”, or “us”) collects, uses, and protects information when you install or use the Addora Shopify app (the “App”).
1. Information We Collect
When you install and use Addora, we may collect the following types of information from merchants and shoppers through Shopify:
From Merchants
- Store information (store name, domain, email address)
- Shopify account and store settings related to shipping and orders
- App usage data (features used, configuration settings, logs)
From Shoppers (via the merchant’s store)
- Order information (order ID, products, shipping status)
- Customer identifiers provided by Shopify (such as customer ID and email, where necessary for app functionality)
We do not collect or store full payment details. All payments are processed securely by Shopify and the merchant’s payment providers.
2. How We Use Your Information
We use collected information only to operate and improve the Addora app, including to:
- Enable Buy Now, Ship Later and deferred fulfillment features
- Display order summaries and shipping confirmations
- Provide customer and merchant notifications
- Maintain app functionality and performance
- Provide support and respond to inquiries
- Improve features and user experience
- Prevent fraud and ensure platform security
We do not sell personal data to third parties.
3. Data Storage and Security
We take reasonable and appropriate technical and organizational measures to protect data against unauthorized access, loss, misuse, or alteration.
Data is stored securely and only retained for as long as necessary to provide the App’s services and meet legal or operational requirements.
4. Sharing of Information
We may share limited data only with:
- Shopify, as required to operate within the Shopify platform
- Infrastructure and service providers that help us host and operate the App (e.g., cloud hosting, email services)
All third-party providers are required to protect your data and use it only for providing services related to Addora.
We will never share or disclose personal data for marketing or advertising purposes.
5. Merchant Responsibilities
Merchants using Addora are responsible for:
- Informing their customers about how order and shipping data is used
- Including Addora-related functionality in their own store privacy policies where required
6. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
Requests can be made by contacting us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised. Continued use of the App after changes means you accept the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle data, please contact us at:
Email: [email protected]